Consumer Law

When you face a defective product, an unpaid refund or unfair contract terms, we pursue your consumer rights in Türkiye.

The product you bought is defective and the seller won’t replace or refund it. Or you’re asked to pay because of a clause you never noticed.

Turkish consumers have strong rights, but they need to be used before the right body at the right time.

In Consumer Law, we help with defective goods and services, the right of withdrawal, arbitration committee applications and consumer court cases.

What we do

  • Defective goods and services
  • Right of withdrawal in distance sales
  • Consumer arbitration committee applications
  • Consumer court cases and mediation
  • Housing pre-sales and off-plan purchases
  • Credit, banking and subscription contracts

Who it’s for

  • Consumers with defective products or services
  • Buyers with problems in a home or car purchase
  • People disputing bank or subscription charges

How we work

  1. Analysis: We get to know your company in every respect and analyse its current position in detail.
  2. Assessment: Based on the data, we identify risks, opportunities and priority problem areas.
  3. Strategy: We build the most suitable financial and legal strategy for your company.
  4. Implementation: We put the strategy into practice and coordinate the process.
  5. Follow-up and Support: We track results, make improvements and keep supporting you.

Frequently Asked Questions

What rights does a consumer have for defective goods in Türkiye?

The consumer may choose to withdraw from the contract, request a price reduction, free repair, or replacement with a non-defective item (Law No. 6502 Art. 11), and may claim damages where conditions are met.

Arbitration committee or court?

Disputes below a monetary threshold set each year must go to the consumer arbitration committee. Above it, a case is filed in the consumer court, generally after mediation.

Let’s look at your situation together

A short message is enough. We’ll review your request and set up a first meeting that fits.

Go to the contact form

or email us: denovafinans@gmail.com